I registered a domain from an ISP/Hosting company, and leased a Virtual Private Server from them to operate my website.
AOL and other mailservers won’t accept email from my website because it does not have Reverse Domain Name Server Lookup set up.

Everything I have read says this is the responsbility of the ISP that provided the IP addresses and Domain Name Servers.
The company says it is *my* responsibility, and I will have to dedicate two IP addresses and build this into my Virtual Private Server, and will have to upgrade to 0 month to handle the "extra load".

I say it is their responsibility to set up reverse DNS look up, given that they provide the DNS servers and the two IP addresses so that the internet community can translate my domain name into an IP address.

If you do a "Who Is?" lookup, it returns two nameservers operated by the ISP, and their dedicated IPs for them. I figure a reverse lookup should lead to their servers also.

Please help me sort this out.
The first answer does not seem to help.
I have gone to www.dnsstuff.com, and there is NO reverse DNS look up registered. The people I lease my virtual server are providing the DNS servers, but they continue to claim that I have to configure my own DNS servers if I want reverse look up. They claim that the servers they are using as my Domain Servers do not provide the reverse look up function (they claim it is disabled). They claim I am the only client who is having this problem, and that it is either AOL’s fault for insisting on reverse dns lookup before acceptine email, or it is responsibility to set up reverse dns lookup if I want it.

I am going nuts with this…how can they possibly be selling hosting packages and NOT provide reverse dns lookup???

How could any of the sites they host ever send anything to AOL? Surely AOL is not the only big server to reject mail coming from domains that cannot be looked up in reverse.

I do not know why they refuse to just do it. for me
How can they sell me a hosting package that does not allow sending email to anybody on AOL?

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This situation began happening right after I upgraded my Symantec Exchange Server Anti Virus and Spam.
I have a 2 workstations out of a network of 80 running (Windows XP) that can see the network however when you try to access the internet I get page can not be displayed. Tried to use wireless to a public network and it still is not able to access the internet.
2 Days later my mail server running Exchange has encountered the same issues. We are able to send emails internally however no one can send outgoing emails or receive them.

The Nic is fine and I ran diagnostics on the server all came back fine.

Neither machine can ping the Gateway 192.168.1.254 however I am able to ping the DNS & both domain servers 192.1.68.1.4 and 192.168.1.6.

When attempting to ping google it times out!

Windows IP Configuration

Host Name . . . . . . . . . . . . : hir-srv-mail01
Primary Dns Suffix . . . . . . . : holidayisle.com
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : holidayisle.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-13-72-3D-C1-78
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.4
192.168.1.6
205.152.144.23
Primary WINS Server . . . . . . . : 192.168.1.6

The workstation running on Auto configuration can access the internet if not on the domain.I have tested this by connecting the workstation directly to a DSL line.
I have checked DNS on the Domain Controllers and it is listed in both the Forward and Reverse areas. I removed the computer from Active Directory and re-added it. Still no internet.
Not sure what else to do. Can anyone give me some suggestions on what is causing this?
Domain Controllers are Server 2000 and All other servers on Network are Server 2003. Currently the firewall is disabled.

Need advise quickly as Email is down across the network.

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